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He intentionally hung up on me cause he didn’t want me to talk to a supervisor.
He acted like he was putting me on hold for a supervisor when really all he was doing was buying himself enough time to hang up on me and have less of a chance of QA monitoring that call.
I spoke to a representative who said that she would reset my phone.
I asked her would this delete my voicemail messages,and pictures, I told her I didn’t want my messages deleted, she said no.
Im highly upset with the way I was treated as a loyal customer.
Reply I had a problem with sending text messages and sending/receiving calls.
Calling the customer service, they tell me I have to go to a store to get it over ridden……then one guy tells me that I have to go to a corporate store, it is 100 miles from where I live. I have just experienced the worst customer service imaginable from the afore mentioned establishment.
The company was founded by current CEO, Roger Linquist, and Malcolm Lorang, both of whom were executives with Page Mart.
Metro PCS provides nationwide talk, text, and data depending on the plan services using GSM, HSPA, HSPA and 4G LTE networks.
That lasted about another 2-3mins then it became another silent hold.
At which time I was for sure the representative was going to hang up on me and he did moments later.